Coventry Data Recovery – Coventry’s No.1 Western Digital My Passport Recovery Specialists

With 25 years of specialist experience in external hard drive recovery, Coventry Data Recovery is the trusted name in professional data recovery for WD My Passport 1.5TB Portable External Hard Drives. If your drive disconnects randomly during use, it may signal intermittent power issues, USB interface faults, or deeper internal hardware failure. Our expert engineers are equipped with the advanced tools and techniques necessary to restore your valuable data efficiently and securely.

Common Symptoms of WD My Passport Failure

  • Drive mounts and disconnects frequently
  • Visible in Device Manager or Disk Utility but not accessible
  • Clicking or buzzing noises upon connection
  • Files disappear or become inaccessible
  • Drive not recognised at all by any system

These are often signs of controller instability, bad USB bridge circuitry, damaged file systems, or even incipient head degradation on mechanical drives.

Step-by-Step Recovery Process

Step 1: Controlled Drive Diagnostics

  • The drive is examined on a dedicated hardware imager (e.g., PC-3000 or DeepSpar) that can bypass unstable USB communication.
  • Electrical tests are run to assess current draw and USB port power stability.
  • If the USB interface is faulty, the drive is disassembled to access the native SATA interface (if available) for stable imaging.

Step 2: Hardware Interface Adaptation

  • Many WD My Passport drives use a proprietary USB-to-SATA PCB integrated directly onto the drive.
  • Our engineers safely desolder the USB bridge PCB, then connect the drive to a laboratory SATA interface for direct sector access.
  • A read-only hardware clone is created, ensuring that no data is written to the original drive.

Step 3: Sector Imaging & Error Handling

  • During cloning, we apply advanced head-mapping and sector-retry protocols to read from weak or failing heads.
  • We isolate bad sectors, manage head degradation, and employ adaptive read tuning to maximise data recovery.

Step 4: File System Analysis & Data Extraction

  • After imaging, the file system is analysed (usually NTFS, exFAT or FAT32).
  • Logical issues such as corrupt partition tables, invalid master file tables (MFT), or broken directory indexes are repaired.
  • Files are extracted, verified, and structured exactly as per the original directory format.

Supported Systems & Models

We support recovery from all WD My Passport models, including:

  • WD My Passport Ultra
  • WD My Passport Essential / SE / Elite
  • WD My Passport for Mac
  • WD My Passport X
  • WD My Passport AV-TV
  • WD My Passport Wireless
  • WD My Passport SSD Series

Supported Systems

  • Microsoft Windows 11, 10, 8, 7
  • macOS (HFS+, APFS, macOS Extended)
  • Linux (EXT3/EXT4)
  • File Systems: NTFS, exFAT, HFS+, APFS, FAT32

Why Choose Coventry Data Recovery?

  • 25+ Years of Industry Expertise
  • Advanced Tools for Proprietary WD USB Boards
  • Cleanroom Facilities for Mechanical Drive Failures
  • No Fix, No Fee Policy
  • Confidential and Secure Data Handling (GDPR-compliant)
  • Fast Turnaround and Optional Emergency Service

Get in Touch – Free Diagnostic Available

If your WD My Passport 1.5TB drive is frequently disconnecting or failing to mount, it’s critical to stop using the device immediately. Continued use may worsen internal damage and reduce the chance of full recovery. Contact Coventry Data Recovery today for a free diagnostic evaluation and expert assistance.